Your Consumer Rights
While an insurance company may discuss the benefits of its direct repair program, it cannot make you choose its auto repair shop. That choice is yours!
An insurance company cannot recommend a particular shop unless you ask for a recommendation. An insurance company cannot tell you to go to its shop to get your damaged car inspected, or require you to send in photos. The insurer must meet you at some place and time reasonably convenient to you.
An insurance company cannot tell you that you have to repair your vehicle in order to get paid. If you have damage, the insurer must pay the cost of repairing that damage, whether or not you choose to repair the vehicle.
These restrictions apply when a consumer files a claim with his or her own auto insurance company under his or her own policy. Claims filed with a third-party insurance company – the insurance company covering a person who hit you, for example, even if that company is the same as yours – are subject to different restrictions. A third-party company is allowed to recommend a particular repair shop, but still cannot require its use.
Consumers with insurance-related complaints or questions should call the Insurance Department toll free at 1-800-342-3736 between 9 a.m. and 4:30 p.m. Monday through Friday

Lease return or tough winter
Get detailing today!
Whether it’s time to return the leased vehicle, or its been a tough weather related season, Cannon Collision offers great pricing on complete details of vehicles. We have 100% customer satisfaction and are always on time with our work. Inquire about our detailing specials today and get started.
- Cars starting at $180*
- Crossovers starting $220*
- Trucks & large SUVs starting at $250* with up charge for third row seating.
*Additional fees may apply for heavily soiled vehicles and paint problems.
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*at time of drop off price may be adjusted due to vehicle condition